Pay easily with the Lunch Benefits app.
Product Design · Mobile
Challenges
Fragmented Payment Experience: Users need to pay for lunch across multiple contexts restaurants, supermarkets, and delivery services. Switching between payment methods, understanding eligibility, and managing receipts creates friction in a moment that should be quick and effortless.
Complex Billing & Compliance: Handling tax-free lunch benefits introduces complexity around eligibility, limits, and documentation. Users must ensure payments are valid while keeping track of receipts for compliance, which can feel confusing and time-consuming.
Low Clarity in Usage: Users often lack a clear understanding of where and how lunch benefits can be used. Poor visibility of accepted locations, unclear flows, and limited guidance reduce confidence and slow down decision-making.Inefficient Navigation & Discovery: Finding suitable lunch options quickly especially during limited break times is critical. Without intuitive search, filtering, and contextual recommendations, users experience unnecessary friction.Solutions
Unified Payment Flow: Designed a seamless payment experience that allows users to pay directly with lunch benefits across restaurants, grocery stores, and delivery services. The flow minimizes steps and clearly communicates payment status and eligibility in real time.
Smart Receipt & Expense Handling: Integrated receipt scanning and automated validation to simplify billing and compliance. Users can instantly capture, store, and manage receipts, reducing manual effort and ensuring alignment with tax-free benefit rules.
Clear Usage Guidance: Introduced transparent communication around where and how the benefit can be used. Contextual cues, onboarding, and in-app education improve user confidence and reduce uncertainty during payment. Enhanced Search & Discovery: Implemented smart search, filters, and tagging to help users quickly find relevant lunch options based on location and preference. This supports fast decision-making during short lunch breaks.Clarity-Driven Interface Design: Built a clean, accessible interface with strong visual hierarchy and high-contrast elements. Key actions like paying, scanning, and exploring are prioritized, making the experience intuitive and reducing cognitive load.
